Baked & Delicious collection

Frequently Asked Questions

Here you will find most common questions that we are asked about the Baked & Delicious collection.

If your question isn't answered here, please contact our Customer Services Team.


Select a General Question...

I can't get through on the phone number given >

We have several lines dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, email our Customer Services Team at baked-and-delicious@dbfactory.co.uk.

How can I get back copies? >

To order back copies, please contact our Customer Services Team on 0844 472 5219 or email baked-and-delicious@dbfactory.co.uk. Please note that it can take up to 21 days to deliver your back copies.

How can I get copies if I live outside the UK? >

Unfortunately we cannot send copies outside the UK and Ireland at the moment.

I can't see some of the pages on the website. Help! >

This may be a temporary problem, so please click Refresh in your browser to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription order, please email us at baked-and-delicious@dbfactory.co.uk.

Select a Subscription Question...

How much does it cost to subscribe? >

Each issue is £4.99, however issue 1 and 2 come together for the promotional price of £2.50. If you would like to subscribe you can do so via our subscription page.

Can I get the free gifts without subscribing? >

These gifts are exclusive to subscribers. If you would like to subscribe, visit our subscribe page.

What methods of payments do you accept? >

You can pay by Direct Debit, Paypal, Visa, Delta or Mastercard. Please visit our subscribe page and follow the simple payment steps on the secure order form to start your subscription. Alternatively, you can call our Customer Services Team and they will happily make the arrangements for you.

I have not received all my issues, can you help? >

Our Customer Services Team can sort this out for you. If you email the team, please include your name and subscription reference in the subject line.

I have received the wrong issue/s. >

We will replace all your issues with the correct copies. Please post your incorrect copies to the address below with a note including your name, address, subscriber number and which issues you should have received.

Baked and Delicious, FREEPOST (SWB20869), Ringwood, BH24 1ZZ.

Alternatively you can contact our Customer Services Team on 0844 472 5219 or email baked-and-delicious@dbfactory.co.uk. Please include your name and subscription reference on the subject line.

How do I cancel my subscription? >

You can cancel at any time. Please contact our Customer Services Team or call 0844 472 5219 / 01425 462189.

If you email the team, please include your name and subscription reference in the subject line.

I'm not sure about the metric/imperial conversion tables that appear on page 27 >

A few people have asked us about this. The conversions given are all approximate, and have been rounded up or down for ease of use.

We would like to reassure readers that all our recipes have been tested using both the metric and imperial measurements. To ensure good results when baking, never mix metric and imperial measures in one recipe; stick to one system or the other.

Cake mixture or dough containing certain fruits or strong colours may cause some discolouration to silicone moulds when baked. This will not affect the performance of this product.


Customer Guarantee

When you subscribe to Baked & Delicious you'll receive 4 issues per month direct to your door. Each issue comes with recipes from around the world, and colourful silicone bakeware or fancy decorating tools building into a complete baking collection. Every recipe has been tried and tested by our baking team to help you achieve great results.

If you live in the UK then postage is free and you can cancel at any time. Plus, by subscribing you'll receive 4 fantastic gifts worth over £35!


Shop Secure

You can subscribe today using our highly secure and easy to use online order area.